customer service and returns
we will do our best to make sure your needs are met.
all sales are final: refunds are not issued, however, should you have any questions or concerns, please contact us immediately.                    

shipping
shipping is FREE in the continental USA! 

shipping outside the continental USA & international
we'd be happy to ship to you!
please contact us with your shipping address and desired product(s) and we will let you know the shipping cost.
should you place an order through the website before contacting us, we will email you a shipping invoice prior to processing your order.

customs & importing
please be aware of your country's customs regulations for imported items, as we are not responsible for any issues, claims or fees related to duties, taxes or customs.
refunds for orders with customs issues will not be given.

payment methods
we accept Visa, MasterCard, American Express, and Discover credit cards via PayPal’s secure checkout.
don't have a PayPal account?  don't fret:  you do not have to have an account to shop our store!
you will simply enter your credit card information on the PayPal checkout page.

tax
9.25% sales tax is only applied to orders shipped to an Arkansas address.
(please note:  the default automatically displays tax and is removed when a non-Arkansas shipping address is entered during checkout)

safety and liability
please be aware of any allergies or sensitivities your dog may have before using our products.  refer to the ingredient listing on the product or under product information on this website.  if in doubt, please consult with your veterinarian, as we are not responsible for any health issues that may arise.  only use as directed.  these products are not meant to be ingested.  do not get in the eyes or ears.  these products nor their statements have not been evaluated by the FDA.  they are not intended to diagnose, treat, cure or prevent any disease or illness.

privacy
we respect your privacy.  your personal information will be protected and will not be given or sold to any third party.  we do not store your credit card information and there is no access to such information through this website.  all payments are processed through PayPal for enhanced security.
should you choose to receive store emails, please know that we will not abuse this privilege and you may opt out anytime.

intellectual property guidelines    
all content available on hautedogshop.com, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation thereof (collectively, the "content") is the property of HAUTEDOG, Inc, our affiliates, partners or licensors, and is protected by United States and international copyright laws.  the trademarks, logos, and service marks displayed on hautedogshop.com (collectively, the "trademarks") are the registered and unregistered marks of HAUTEDOG, Inc, our affiliates, partners or licensors, in the United States and other countries, and are protected by United States and international trademark laws.  except as set forth in the limited licenses in section 5, or as required under applicable law, neither the content or trademarks nor any portion of hautedogshop.com may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.